Publisher Account Manager

About the role

Fortuna Digital is an online store for PC games that works directly with more than 50 video game publishers, mainly in Europe, the US and Latin America. It is looking for a commercially minded Publisher Account Manager to join a small core team and take ownership of publisher relationships, commercial performance and day-to-day activities. This is a hands-on, fully remote role with working hours aligned to Central European Time.

Key responsibilities

• Manage publisher relationships, keep regular communication and ensure timely follow-ups.
• Monitor commercial performance, spot growth opportunities and take initiative to improve results.
• Coordinate promotional campaigns and product launches with publishers, from initial discussions and approvals through to execution.
• Manage product onboarding, ensuring accurate listings, editions, regional availability and price lists.
• Keep the store running smoothly: campaigns start and end on time, products stay available and operational issues are resolved proactively.
• Prepare invoices, follow up on payments, reconcile orders and payments and ensure accurate monthly publisher reporting.

Required profile

• 2+ years of experience in account management, e-commerce or a commercially focused role.
• Fluent written English.
• Strong commercial instinct, communication and negotiation skills; highly organised, detail-oriented and able to manage several priorities independently.
• Proactive, persistent and comfortable taking ownership of results.
• Interest in PC games is a plus.

Required skills

• Strong Excel or Google Sheets skills.
• Basic familiarity with invoicing and financial reporting.
• Comfortable working with AI tools and learning new systems quickly.

What we offer

• A small team where your work has a direct and visible impact.
• Direct ownership and the freedom to take initiative.
• Direct exposure to publishers across the global games industry.
• Opportunities to improve processes and shape how the company operates.
• Opportunities to attend industry events such as Gamescom, depending on business needs.