Assistant Reservation Manager

About the role

Doğuş Hospitality & Retail Group, which operates in 27 countries and 339 locations, is looking for an Assistant Reservation Manager. The role covers receiving and managing reservations, monitoring cancellations, organizing tables and handling guest requests, while representing the company's brand and service quality.

Key responsibilities

• Receive reservations by telephone, email or online platforms, check availability, confirm them and record them in the system
• Document special guest requests such as birthdays, dietary requirements, high chairs and accessibility needs and pass them to the relevant teams
• Monitor reservation and cancellation rates and inform managers; organize table arrangements and guide guests to their tables, and handle walk-ins according to capacity
• Record guest preferences so service quality and guest continuity are maintained
• Listen to complaints about reservations early, pass them to the manager and help resolve them
• Represent the company's brand, know the menu and follow SOPs, and attend daily meetings to spot operational issues and non-conformities
• Carry out other duties assigned by the manager and comply with company policies, including reporting misconduct, protecting equipment and following emergency procedures
• Comply with data protection obligations and report data breaches immediately

Required profile

• Associate or Bachelor's degree
• Minimum 4-5 years of experience in reservations
• Ability to communicate effectively in a foreign language
• Guest-oriented, patient and professional approach, able to work in a team and in flexible hours

Required skills

• Effective use of reservation systems
• Strong communication, problem-solving and decision-making skills
• Organizational and time management skills
• Knowledge of VIP guest protocols and hospitality standards

What we offer

• Career opportunities across different brands and sectors within the Group
• Employee discount and Family & Friends Days
• A flexible experience package and child and marriage gifts
• An employee support line focused on well-being