Credit Resilience Management Manager

About the role

Intertech is looking for a Credit Resilience Management Manager to manage the accessibility, performance, capacity and operational resilience of applications and services in the Loans domain, ensuring the continuity of critical services. The role covers dependency analysis, incident coordination, disaster recovery and business continuity, and works closely with product, architecture and infrastructure teams.

Key responsibilities

• Analyze end-to-end service dependencies, critical transaction flows, single points of failure and architectural risks, and drive proactive improvements.
• Collaborate with product and development teams to evaluate new developments and changes against resilience, performance, capacity and production readiness.
• Monitor application health, error rates, transaction latency and resource consumption in production, and improve observability, alerting, capacity planning and proactive intervention.
• Coordinate escalation and incident response, conduct root cause analysis and post-mortems, and track permanent improvements.
• Oversee disaster recovery, failover/failback and business continuity, and run DR tests to meet RTO/RPO targets.
• Apply company-wide resilience standards, manage technical debt and performance bottlenecks with product teams, and implement automation to reduce repetitive work.
• Strengthen the SRE team's technical capabilities, collaboration and operational effectiveness.

Required profile

• Graduate of a Computer Engineering or related university program.
• Strong technical experience in application architecture, software development, production operations or distributed systems, and experience managing technical teams.
• Knowledge of high availability, fault tolerance, scalability, graceful degradation and elimination of single points of failure.
• Experience with incident, problem and change management, and with active-active/active-passive architectures, failover, RTO/RPO and disaster recovery.
• Leadership and communication skills, and familiarity with credit processes and banking regulations is preferred.

Required skills

• Timeouts, retries, circuit breakers, bulkheads, connection pools, thread pools and rate limiting.
• Kubernetes, API gateways, messaging systems, caching, databases and IIS/.NET.
• Observability, APM, distributed tracing and metrics/log analysis, with SLIs/SLOs/SLAs.

What we offer

• Continuous learning through Inter Academy and international projects.
• Flexible working hours (08:00-17:00, 09:00-18:00 or 10:00-19:00).
• Recreation space with gym, games, sports court, coffee shop and no dress code.
• Birthday leave and language allowance.
• Work across six hub offices in Istanbul, Ankara, Izmir, Bursa and Denizbank headquarters.