Customer Success Partner

About the role

Maersk is looking for a Customer Success Partner to drive customer value, deliver exceptional support and build strong relationships that enable long-term growth. The role is based in the Istanbul office and follows an onsite structure.

Key responsibilities

• Ensure internal alignment on customer goals and shared strategies, and partner cross-functionally to run customer-centric initiatives.
• Assess customer progress toward adoption, usage, value creation and relationship health, and contribute to account development plans.
• Build trust-based partnerships across all levels of the customer's organization and become an expert in their business model, strategic drivers and industry trends.
• Translate customer data into actionable opportunities for improvement and growth, and master Maersk's commercial processes and systems.
• Lead pricing decisions, contracting and adherence to authority guidelines; manage tenders in close coordination with TCM and internal stakeholders.
• Prepare and lead QBRs, workshops and reviews, and monitor allocations and hold customers accountable for volume and service commitments.

Required profile

• 2-3 years of experience in logistics, transport or supply chain management.
• Strong commercial and customer-facing background, with ability to work across teams and functions.
• Fluency in English and the local language (Turkish).

Required skills

• Ability to establish long-term relationships.
• High-impact communication and presentation skills.
• Understanding of Maersk's Ocean and Logistics & Services product suite.