Field Service Specialist - Microscopy Systems

About the role

ZEISS Research Microscopy Solutions (RMS) is looking for a Field Service Specialist to provide technical service and support for advanced microscopy systems at customer sites in Istanbul or Ankara, Turkey. The role involves frequent travel to customer sites across Turkey and occasional international travel.

Key responsibilities

• Install, commission, maintain, calibrate, upgrade and troubleshoot microscopy systems such as SEM, FE-SEM and FIB-SEM
• Carry out preventive and corrective maintenance, acceptance testing, performance verification and upgrades according to manufacturer standards
• Diagnose complex issues across mechanical, electronic, electrical, computer and software systems using root cause analysis
• Provide on-site and remote technical support and develop long-term solutions
• Work with Sales, Applications, Customer Support, Product Management and Global Technical Support teams
• Give technical guidance and basic user training to customers
• Identify spare parts, support service planning and prepare service reports in CRM and ticketing systems
• Maintain customer relationships and follow health and safety rules, including high-voltage, vacuum, radiation/X-ray and laboratory safety

Required profile

• Bachelor's degree in Electrical & Electronics Engineering, Electronics, Mechatronics, Physics or a related technical field
• 1-3 years of experience in technical service, field service or a similar engineering role, preferably in an international organisation
• Valid driving licence and active driving experience
• Willingness and ability to travel frequently to customer sites
• For male candidates, completion of military service or no military obligation

Required skills

• Reading electrical/electronic schematics, technical drawings and service documentation
• Troubleshooting mechanical, electronic, computer and software issues
• Comfort with measurement instruments, diagnostic equipment and testing tools
• Good command of written and spoken English
• Desirable: experience with electron microscopy, vacuum technology, high-voltage electronics, SEM/FE-SEM/FIB-SEM, CRM systems and remote support tools

What we offer

• Work with advanced technologies and highly skilled international teams
• Technical training, professional development and career growth
• Direct contact with customers and contribution to the performance of scientific equipment