Loss Prevention Officer

About the role

We are seeking a proactive Loss Prevention Officer to safeguard our property and ensure the safety of guests and staff. The role involves patrolling, monitoring security systems, and responding swiftly to incidents.

Key responsibilities

• Patrol all areas of the property and assist guests with room access.
• Monitor CCTV, perimeter alarms, duress alarms and fire safety systems.
• Lock entrances when required and conduct daily hazard inspections.
• Respond to accidents, provide first aid/CPR, and coordinate EMS.
• Defuse disturbances, escort unwelcome persons, and handle complaints.
• Complete incident and shift reports while maintaining confidentiality.
• Conduct investigations, gather evidence and interview relevant parties.
• Assist guests, including those with disabilities, and uphold service standards.

Required profile

• Ability to stand, walk or sit for extended periods and respond quickly.
• Capability to lift up to 50 lb unaided and up to 75 lb with assistance.
• Strong observational skills and attention to detail.
• Ability to remain calm under pressure and follow protocols.
• Good written and verbal communication in English.

Required skills

• CCTV monitoring.
• Alarm system operation.
• Fire safety system awareness.
• First aid and CPR certification.
• Incident reporting software and basic computer usage.