Reception Agent

About the role

Accor is looking for a Reception Agent for its hotel in Esenyurt. The role covers front desk operations such as answering calls, handling reservations and guest accounts, and reporting to the Front Office Manager.

Key responsibilities

• Answer phones and give guests all information about the hotel.
• Make reservations, welcome guests, open accounts and enter customers' expenses into them.
• Pass on guests' needs and length of stay to Housekeeping and Food & Beverage.
• Collect guest invoices and hand them to the Manager at the end of the day, together with accounting and statistical information.
• Handle reservations and information requests received by e-mail, fax or telephone, and record confirmed reservations in the computer system.
• Report to the FO Manager.
• Check unpaid debts and follow them up.
• Optimize the hotel's average room rate and occupancy rate.
• Check the cash register, issue guest invoices and collect them.

Required profile

• Service-focused personality is essential; experience is an asset.
• Able to work shifts according to working hours.
• Written and spoken English.

Required skills

• Prior experience with Opera or a related system is an advantage.
• Successful problem-solving skills.