Senior Lounge Agent – Emirates Lounge, Istanbul

About the role

Emirates is launching a new lounge at Istanbul Airport and is looking for senior lounge agents to ensure a premium experience for eligible passengers. As a senior lounge agent you will be the first point of contact, guiding guests through the lounge services and supporting daily operations.

Key responsibilities

• Welcome and escort passengers, explain lounge facilities and provide personalized assistance throughout their visit.
• Maintain a clean, well‑presented and fully operational lounge in collaboration with catering, cleaning and maintenance teams.
• Assist guests with airport services such as seat changes, boarding passes, transit check‑in, reservation modifications and lounge boarding.
• Provide flight information, respond to queries, and resolve issues to restore customer confidence.
• Support stock control, record operational data, monitor meal waste, assist with audits and perform duties assigned by the Lounge Supervisor.

Required profile

• Fluent written and spoken Turkish and English.
• Legal right to live and work in Turkey.
• At least one year of experience in airline, hotel or premium hospitality environments.
• Possession of a full airport pass for Istanbul Airport.

Required skills

• Strong communication skills in Turkish and English.
• Ability to anticipate customer needs and remain calm in a busy setting.
• Attention to detail and commitment to high‑quality service.

What we offer

• Opportunity to work for a globally recognised airline brand.
• Dynamic team environment in a brand‑new lounge.
• Career development within Emirates’ extensive network.