Customer Service Officer – Ticket Support

About the role

Join iyzico’s customer support team to handle ticket‑based inquiries, providing accurate and timely solutions to our users. You will be the first point of contact for resolving issues and ensuring a smooth payment experience.

Key responsibilities

• Respond to customer inquiries received through tickets and deliver accurate, timely solutions.
• Analyze requests, take necessary actions, and follow up on unresolved issues.
• Escalate complex cases to relevant teams and ensure timely follow‑up.
• Record and track customer requests using internal systems.
• Maintain high levels of customer satisfaction and service quality.
• Identify common issues and communicate trends to relevant departments.

Required profile

• Experience in customer service or customer relations.
• Customer‑oriented mindset with a strong focus on satisfaction.
• Excellent verbal and written communication skills.
• Team‑oriented and collaborative attitude.
• Ability to adapt to a dynamic, fast‑paced environment.
• Willingness to work in a shift‑based schedule.

What we offer

• Continuous development culture with conferences and in‑house events.
• Free access to online training platforms (Udemy, Harvard ManageMentor, etc.).
• Flexible “Homequarters” working model.
• Meal, internet, transportation allowances and a tech gift voucher.
• Company‑provided MacBook and monitor if needed.
• Employee support program (psychological, legal, financial counseling).
• Private health insurance and access to a wide network of sports facilities.
• One day birthday leave.