Customer Support Specialist

About the role

Alfa Laval is looking for a Customer Support Specialist in Istanbul. The role manages customer orders and inquiries and acts as a key link between customers and internal departments. The successful candidate is customer-focused, organized and able to work independently.

Key responsibilities

• Review incoming orders for accuracy and compliance with contractual requirements.
• Enter customer orders accurately and efficiently into the ERP system.
• Manage orders and related information through the complete order lifecycle, including post-shipment activities and order closure.
• Coordinate and communicate order changes and revisions with internal departments.
• Respond to customer inquiries about orders, account information, billing, cancellations and other service matters.
• Support the resolution of complaints, order discrepancies and delivery issues.

Required profile

• Previous experience in customer support, order management, sales administration or a related field.
• Fluency in Turkish and English.
• Ability to work independently, prioritize and manage multiple tasks with attention to detail.

Required skills

• Strong written and verbal communication skills.
• Excellent organizational and analytical abilities.
• Professional, solution-oriented approach and ability to collaborate across functions.

The company uses Pymetrics assessments in its recruitment process; candidates are invited to complete them after applying.