IT Helpdesk Specialist

About the role

AXA Partners is seeking an IT Helpdesk Specialist to be the first line of technical support, ensuring employees stay connected and productive. You will work in a dynamic international environment, troubleshooting hardware, software and network issues while delivering an excellent user experience.

Key responsibilities

• Provide first‑line technical support for hardware, software and end‑user requests.
• Install, configure and maintain desktops, laptops, mobile devices and workplace technology.
• Troubleshoot Windows, Microsoft Office, Outlook, network connectivity and Active Directory issues.
• Manage user accounts, access permissions and onboarding/off‑boarding IT activities.
• Monitor, prioritize and resolve support tickets while maintaining high service standards.
• Support IT infrastructure, security standards and business continuity processes.
• Maintain accurate IT asset inventory and contribute to continuous process improvements.
• Collaborate with internal teams and external vendors to deliver efficient IT services.
• Share knowledge, improve documentation and enhance Help Desk operations.

Required profile

• Bachelor’s degree in Computer Science or a related field.
• Approximately 3 years of experience in an IT Help Desk, Service Desk or IT Support role.
• Strong troubleshooting and problem‑solving abilities.
• Proactive, service‑oriented mindset with excellent communication skills.
• Ability to prioritize multiple tasks in a fast‑paced environment.
• Fluent English for communication in an international business setting.

Required skills

• Windows operating systems
• Microsoft Office suite
• Outlook
• Active Directory
• Desktop support and hardware troubleshooting
• Ticketing systems
• Networking fundamentals
• Mobile device support