IT Operations Lead - Apple Developer Academy Türkiye

About the role

The Apple Developer Academy is a global program that brings Apple's innovation to communities through challenge-based learning, with learners developing app prototypes under professional mentorship. The Apple Developer Academy Türkiye is seeking an IT Operations Lead to join its regional IT team. You will work on cross-functional projects that deliver a first-class learning experience while maintaining strict security and data privacy compliance.

Key responsibilities

• Partner with teams across multiple sites and lead technical projects while keeping critical services running.
• Liaise between the IT, Operations and Pedagogy teams, covering day-to-day operations and project work.
• Diagnose and restore production issues on demand and travel nationally to support teams in person.
• Travel domestically within Türkiye and internationally to academies in other regions.

Required profile

• Experience leading technical support teams.
• Background in supporting infrastructure, including networks and servers/services.
• Track record of managing vendor relationships.
• Fluency in English and Turkish; availability to travel extensively across Türkiye and internationally.

Required skills

• Skilled in supporting Apple environments in large-scale business or education settings.
• Able to manage or coordinate cross-functional technical projects.
• Proficiency with the UNIX command line, including scripting, packaging and remote server management.
• Preferred: MDM certification, UNIX/Linux, networking or AV certifications, and PMP.