Night Manager

About the role

The Night Manager acts as the manager on duty during overnight shifts, overseeing hotel operations and ensuring operational continuity. The role represents hotel management in resolving guest concerns and complaints, and ensures the highest standards of hospitality and guest satisfaction throughout the night.

Key responsibilities

• Supervise and coordinate overnight Front Office operations and communicate smoothly with other departments
• Resolve complex guest situations and operational challenges hands-on when needed
• Oversee night audit procedures, financial transactions and daily operational reports
• Monitor safety and security procedures and respond to emergencies
• Ensure compliance with IHG brand standards, hotel policies and operational procedures
• Prepare accurate shift reports and hand over information to the morning management team
• Support and guide overnight team members and perform other duties assigned by hotel management

Required profile

• Bachelor's degree in Tourism, Hospitality Management, Hotel Management or a related field
• At least 5 years of experience in Front Office, Guest Services or related hospitality operations, including at least 1 year of supervisory experience
• Previous experience in an international hotel chain is preferred
• Excellent written and spoken English
• Flexible, responsible and able to work independently during overnight shifts

Required skills

• Advanced knowledge of OPERA PMS
• Proficiency in Microsoft Office applications
• Strong leadership, communication, guest relations and problem-solving skills
• Ability to manage multiple tasks and make decisions under pressure