SPA Manager - Spa & Wellness

About the role

An IHG property in Ankara is hiring an experienced SPA Manager to lead its SPA & Wellness team. The ideal candidate combines operational expertise with strong leadership and commercial awareness, creating memorable guest experiences while improving service quality and departmental performance.

Key responsibilities

• Lead daily operations of the SPA & Wellness Department in line with IHG brand standards.
• Manage team schedules, task assignments, performance reviews, coaching and development.
• Monitor guest feedback and HeartBeat results and turn them into actions that improve satisfaction and loyalty.
• Prepare departmental business plans, budgets, forecasts and revenue targets.
• Develop sales, promotional and retail initiatives to increase revenue and profitability.
• Track treatment performance, retail sales, costs and operational KPIs.
• Oversee supplier relationships, purchasing and stock control in line with hotel policy.
• Maintain hygiene, cleanliness, health and safety standards, including IHG Way of Clean requirements.
• Inspect facilities and equipment regularly and coordinate maintenance and service improvements.
• Work with hotel management and other departments on promotions, events and VIP experiences, and handle guest requests and complaints promptly.

Required profile

• At least 3 years of relevant SPA & Wellness experience, including management responsibilities, preferably in international luxury hotels.
• Associate degree or higher.
• Advanced English in speaking, reading and writing.
• Experience in budgeting, revenue management, financial reporting and cost control.
• Knowledge of international hygiene, health, safety and service standards.
• For candidates subject to military service in Turkey, service must be completed or exemption obtained.

Required skills

• Strong knowledge of SPA operations, wellness services, treatment offerings and retail sales.
• Proven leadership, team development and organizational skills.
• Proficiency in Microsoft Office; familiarity with SPA reservation and hotel management systems is an advantage.