SPA Manager

About the role

The SPA Manager oversees and manages all daily operations of the SPA & Wellness Department at InterContinental Grand Ankara, ensuring compliance with service standards, IHG brand standards and guest satisfaction metrics. The role combines hands-on guest service with leadership, planning and financial oversight of the department.

Key responsibilities

• Provide strategic direction and leadership, and deliver service in line with IHG brand standards and guest satisfaction metrics
• Manage daily staff scheduling, task assignments and performance evaluations, and coach and develop team members
• Prepare annual business plans, departmental budgets and revenue targets, and prepare financial reports, revenue and expense analyses and KPIs
• Develop marketing, promotional and revenue management strategies to maximise SPA profitability
• Monitor treatments, services, retail sales and overall department performance
• Manage supplier relationships and procurement in line with IHG supplier management policies
• Ensure compliance with IHG Way of Clean, health regulations, hygiene and safety procedures, and conduct regular facility inspections
• Collaborate with hotel senior management and other departments, promote SPA services at hotel events, and handle guest requests, feedback and complaints

Required profile

• Previous management experience in SPA & Wellness departments, preferably in international luxury hotels
• Proven leadership, team management and organisational skills
• Good command of written and spoken English
• Experience in SPA sales, marketing, budgeting and revenue management
• Sales-oriented mindset, strong analytical thinking and problem-solving, and ability to work in a fast-paced environment

Required skills

• Financial reporting, cost control and KPI analysis
• Proficiency in Microsoft Office
• Familiarity with SPA reservation systems and hotel management software is preferred
• Knowledge of international hygiene, health, safety and service quality standards