Assistant Front Office Manager - Nights

About the role

YOTEL Istanbul Airport is looking for an experienced, guest-oriented Assistant Front Office Manager for night operations. As the senior manager on duty overnight, you will oversee the hotel's operations across YOTEL Landside, YOTEL Airside and Sleep Cabins, lead the night team and take ownership of operational and administrative processes, including Night Audit.

Key responsibilities

• Oversee and manage all hotel operations during the night shift as senior manager on duty.
• Lead Front Office night operations, ensuring smooth check-in, check-out, room allocation and guest service.
• Handle complaints, special requests, VIP guests and operational challenges to keep guests satisfied.
• Supervise Night Audit, verify daily revenues, payments and reports, and ensure compliance with company policies.
• Monitor occupancy, room availability and room status with Housekeeping.
• Lead, coach and support the night shift team, and coordinate with Housekeeping, Engineering, Security, F&B and other departments.
• Inspect facilities regularly, ensure guest safety and follow emergency, fire safety and incident procedures.
• Prepare accurate shift reports and hand over to the incoming management and morning teams.
• Identify improvements to service quality and operational efficiency.

Required profile

• Minimum 3-5 years in hotel Front Office, preferably in an international or high-volume hotel.
• Previous supervisory or management experience in Front Office is essential; experience as Assistant Front Office Manager, Duty Manager or Night Manager is highly preferred.
• Fluency in English is essential; additional languages are an advantage.
• Flexibility to work night shifts, weekends and public holidays.

Required skills

• Strong knowledge of hotel operations, PMS and Night Audit procedures.
• Understanding of financial processes, revenue control and cashiering.
• Leadership, communication, problem-solving and guest relations skills.
• Strong computer skills and proficiency in hotel management systems.