Senior ITOM & AIOps Solutions Architect

About the role

Intertech is looking for a Senior ITOM & AIOps Solutions Architect to design the target architecture for enterprise ITOM, monitoring, APM, CMDB, ITSM and AIOps platforms and lead installation, configuration, integration, optimization and technology transformation initiatives. The role also covers dependency modelling, event management, AIOps solutions, platform consolidation and migration, and dashboards for senior management.

Key responsibilities

• Design the target architecture for ITOM, monitoring, APM, CMDB, ITSM and AIOps platforms and lead technical leadership of installation, configuration, integration and optimization.
• Model dependencies between infrastructure, applications and business services using CMDB and Discovery, and maintain CI relationships, service topologies and a service-centric monitoring architecture.
• Design alarm management, event correlation, noise reduction, event prioritization and proactive monitoring in centralized Event Management platforms.
• Monitor performance, customer experience, service availability and capacity of critical applications using APM and DEM solutions, and manage SLAs/SLOs and performance metrics.
• Develop AI-driven AIOps solutions (anomaly detection, event correlation, RCA, proactive problem management) and work with technology teams on permanent fixes for critical incidents.
• Build automation with Python and PowerShell to reduce manual work, and integrate data and processes across Monitoring, APM, CMDB and ITSM.
• Lead consolidation, migration and modernization of monitoring platforms, improve capacity and scalability, and create dashboards for senior management.
• Analyze new project requirements, define solution architecture and integration design, coordinate with vendors, set technical standards and promote AI, AIOps and automation adoption.

Required profile

• Degree in Computer Engineering, Software Engineering, Electrical-Electronics Engineering or a related field.
• At least 10 years of experience in ITOM, ITSM, APM, CMDB and enterprise monitoring; large-scale environments (e.g. banking or telecom, 7,500+ servers) preferred.
• Experience with advanced installation, configuration, integration and optimization of solutions such as BMC Helix, OpenText OpsBridge, OBA, Zabbix, SolarWinds, Nagios, SiteScope and Grafana.
• Proficiency in CMDB, discovery, CI relationships, service topologies, dependency mapping and BSM, and end-to-end service-oriented monitoring architecture.
• Advanced expertise in at least one of Dynatrace, AppDynamics or Riverbed, including APM, DEM, capacity analysis, bottleneck detection and RCA.
• Knowledge of AIOps (anomaly detection, event correlation, centralized event management, proactive incident management, operational analytics).
• Ability to write automation scripts in Python, PowerShell and Bash/Shell, and strong knowledge of Kubernetes, Linux, Windows Server, TCP/IP, ELK and ITIL processes.
• Experience with ITSM platforms such as BMC Helix ITSM or OpenText Service Manager, and with project leadership, technical documentation and stakeholder coordination.

What we offer

• Continuous learning through Inter Academy and international projects.
• Flexible working hours (08:00-17:00, 09:00-18:00 or 10:00-19:00).
• Recreation space with gym, PlayStation, pinball, table tennis, basketball court, coffee shop and cafes; no dress code.
• Birthday leave and language allowance.
• 6 hub offices across Istanbul, Ankara, Izmir and Bursa.