Account Manager - Retail & eCommerce Analytics

About the role

BrandZone turns retail and eCommerce data into actionable business insights, working with more than 100 retailers and brands. It is looking for an Account Manager to build strong, long-term client relationships, help customers get the most value from its analytics solutions and ensure a great client experience. This is a remote-first position, with occasional office attendance in Istanbul when needed.

Key responsibilities

• Manage day-to-day relationships with leading brands and retailers across different markets
• Build long-term partnerships and act as the main point of contact for assigned accounts
• Understand client needs, business priorities and challenges so they get the most value from BrandZone
• Lead regular client meetings, performance reviews and reporting discussions
• Analyse retail and eCommerce data and turn findings into meaningful business insights
• Coordinate with analytics, product and technology teams to deliver smoothly and resolve client requests on time
• Monitor client satisfaction proactively, identify potential issues and support long-term retention
• Manage account renewals and identify opportunities to expand existing partnerships

Required profile

• 5+ years of relevant experience in Account Management, Customer Success, eCommerce, retail, trade marketing or category management
• Experience managing client relationships and working with multiple stakeholders
• Strong understanding of retail and eCommerce dynamics
• Experience with FMCG brands, retailers or marketplaces is a strong plus
• Fluency in English, written and spoken

Required skills

• Analytical mindset with the ability to interpret data and communicate insights clearly
• Strong communication, presentation and organizational skills
• Proactive, detail-oriented, able to take ownership of client relationships
• Able to manage multiple accounts and priorities in a fast-paced environment

What we offer

• A collaborative, hands-on team in a dynamic working environment
• Work with top global companies across FMCG, retail and eCommerce
• Projects across multiple countries and markets
• Cross-functional collaboration with commercial, analytics, product and technology teams
• Growth opportunities in an expanding international business