Administrative Affairs Operations Manager

About the role

Arvato, a Bertelsmann subsidiary and global provider of e-commerce and supply chain solutions, is looking for an experienced Administrative Affairs Operations Manager to oversee and coordinate administrative operations across multiple warehouse and facility locations. Reporting to the Administrative Affairs Manager, the role manages administrative affairs supervisors, ensures operational efficiency and service quality, and acts as the operational link between management and field teams.

Key responsibilities

• Coordinate daily, weekly and monthly activities of Administrative Affairs Supervisors covering regional operations, transportation and fleet management.
• Support supervisors in resolving field issues and operational bottlenecks.
• Visit sites regularly to monitor services such as catering, cleaning, employee transportation, company vehicles, workwear, PPE, inventory and stock management.
• Monitor workforce allocation, shift planning, attendance and work discipline.
• Consolidate operational data and prepare periodic reports for the Administrative Affairs Manager.
• Coordinate internal audits, statutory inspections and customer site audits, and develop corrective action plans.
• Ensure compliance with workplace safety, environmental, hygiene and facility standards.
• Monitor outsourced providers (transportation, catering, cleaning, waste management) against SLAs, manage supplier performance issues and maintain technical specifications.
• Identify and implement improvements to service quality, efficiency and cost effectiveness.

Required profile

• Bachelor's degree, preferably in Business Administration, Economics, Administrative Sciences, Logistics Management or Engineering.
• At least 7 years of experience in Administrative Affairs, Facility Management or Operations, preferably in multi-site, shift-based logistics or warehouse settings.
• At least 3-4 years of hands-on team and operational management experience.
• English at least at B2 level; willingness and ability to travel frequently between sites.
• Class B driving licence with an active record.

Required skills

• Proficiency in MS Office and operational reporting.
• Strong problem-solving, crisis management and decision-making skills.
• Planning, organizational, analytical and reporting skills.
• Communication and coordination skills within organizational hierarchies.

What we offer

• A global work environment with international projects and teams.
• Opportunities for professional growth and career development.
• A collaborative and supportive team culture.
• The chance to be part of Bertelsmann SE & Co. KGaA.