AI and Experience Orchestration Director

About the role

Genesys is looking for an AI and Experience Orchestration Director to support its core account teams and clients with the Genesys native AI and Experience Orchestration portfolio. This is a strategic growth area for Genesys, and the role suits candidates with subject matter expertise in AI-powered customer experience, a proven track record of overachievement and a strong drive to win.

Key responsibilities

• Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders
• Engage with senior and C-level leaders and orchestrate complex opportunities across internal and external teams
• Influence and guide deal strategy, partnering with account executives on territory planning, pipeline creation, opportunity progression and forecasting
• Drive field execution of programs such as sales campaigns and enablement initiatives
• Serve as a trusted subject matter expert and model best-practice sales motions
• Support positioning, presentations, pricing, proposals and other key materials
• Lead customer workshops on AI use cases, prioritisation frameworks and pilots
• Capture customer insights and partner with marketing, product, customer success and professional services
• Develop AI-led opportunity pathways aligned to customer objectives and perform ad-hoc duties as required

Required profile

• 10 to 12 years of experience in software, cloud or AI-related roles
• Experience in sales overlay, specialist or subject matter expert functions
• Proven capability in AI-powered customer experience and conversational AI solutions
• Ability to influence without direct authority and to coordinate and execute AI proofs of concept
• Ability to create territory and account strategies that support growth

Required skills

• Strong subject matter expertise in AI, pre-sales and customer experience technology
• Excellent verbal and written communication and presentation skills
• Ability to manage multiple concurrent work streams and in-flight opportunities
• Desirable: experience selling leading AI solutions for customer experience or contact centre transformation

What we offer

• A flexible-first culture with a global team of nearly 7,000 employees
• Growth through mentorship, learning programs, leadership development and education support
• Paid volunteer time, August Free Fridays, well-being resources and family programmes