Change Operations Manager, Turkey Fulfilment Center

About the role

Amazon is looking for experienced Operations Managers to join its network, leading teams in the outbound operational areas of a fulfilment centre in Turkey. You will build and lead a team of Area Managers, drive process improvement projects and help streamline activities across the site.

Key responsibilities

• Manage, control, organise and direct the outbound operations of the site
• Maintain health and safety standards and promote a safety culture on site
• Monitor, analyse and improve customer experience and delivery performance
• Maintain and develop KPIs and SLAs through daily management and follow-up
• Handle data collection and update operations metrics on an hourly basis
• Achieve productivity targets, reduce cost per unit, eliminate errors and ensure an excellent customer experience
• Work with HR, Finance, Facilities, Safety and Security and IT on staffing plans, schedules and performance levels
• Lead lean projects and contribute to cross-functional Six Sigma initiatives and cost optimisation

Required profile

• 8+ years of operations management experience in manufacturing, production, distribution or a related industry
• Bachelor's degree
• Experience solving analytical problems, either professionally or through education
• Fluent speaking, writing and reading in Turkish and English, able to take direction in English
• Willingness to work flexible shifts, including weekends, nights and holidays

Required skills

• Lean, Six Sigma and Kaizen techniques
• 5S audits
• Preferred: MBA, strong stakeholder management and core fulfilment centre operations experience