CIS Operations Technician (24/7 Shifts)

About the role

Spektrum supports NATO, UN, EU and national government and defence purchasers and their Tier 1 suppliers with specialist services, including communications and information systems (CIS). The CIS Operations Technician keeps NATO CIS services running in a headquarters operations centre and in deployed environments, providing 24/7 response and restoration for functional services, end-user devices, collaboration and audio-visual systems, and voice and network management. Assignments are day-based, extended-hours or on a rotating 24/7 roster, at the main site or at exercise and deployed locations.

Key responsibilities

• Provide 24/7 pre-emptive monitoring, response and restoration for NATO functional services (LC2IS/SitaWare, NCOP, LOGFAS, TOPFAS, JOCWatch, JCHAT, ICC, AirC2IS, JTS/FAST) within tight targets (typically 30-minute response, 1-hour restoration).
• Give first-level support and troubleshooting for operations-centre users' workstations, laptops, printers and accessories.
• Support video walls, video matrices, audio services, VoSIP and telephony, and Cisco WebEx / Microsoft Teams for digital and hybrid events.
• Support UHF TACSAT radio static service and network management (NNMS) incidents with CSU and Layer 2/3 teams.
• Monitor infrastructure, network and application status, carry out health checks, fault isolation and first-line stabilisation, and escalate to specialist teams.
• Work a rotating 24/7 roster with recorded handovers, and prepare, configure and readiness-check IT and communications equipment for exercises and operations.
• Reinforce teams during surge activity, support restoration of critical services during crises, and support the technical team during large digital/hybrid events.

Required profile

• Higher vocational training with at least two years of post-related experience, or secondary education with at least four years.
• At least three years of general IT experience, including administration of Windows Server, Active Directory and MS SQL Server.
• Practical experience diagnosing faults in networks and equipment, and installing and maintaining system software.
• Knowledge of IT network infrastructure support, including backup and restore, network performance statistics and site surveys.
• Ability to review software updates, install and test new versions, and coordinate resolution of service problems.
• Availability for a rotating 24/7 roster and deployment at short notice to exercise, operational or crisis locations within or outside Turkey.
• Right to work and reside in Turkey, and a valid NATO SECRET security clearance at the start of the assignment.

Required skills

• Windows Server, Active Directory, MS SQL Server
• Network troubleshooting and fault diagnosis
• Desirable: experience with NATO functional services, video walls, audio systems, VoSIP, TACSAT radio, monitoring tools (SolarWinds, PRTG, SCOM), and ITIL Foundation, CompTIA Network+ or Security+, CCNA
• English at professional working level (NATO STANAG 6001 SLP 3333 or equivalent desirable)