Credit & Income Supervisor

About the role

Fairmont Quasar Istanbul, a 5-star hotel in the heart of Istanbul's business district, is hiring a Credit & Income Supervisor. The role oversees the hotel's daily income audit, accounts receivable and credit control, ensuring revenues are accurately recorded, reconciled, reported and collected in line with hotel policy and internal controls. It also monitors credit exposure and receivables and supports the Finance leadership team in maintaining strong financial controls.

Key responsibilities

• Supervise the daily income audit and ensure accurate recording and reconciliation of revenues across Rooms, Food & Beverage and other departments.
• Review and reconcile revenue reports from the PMS, POS and other systems, and review Night Audit reports to investigate discrepancies and errors.
• Monitor guest ledgers, city ledgers, credit card and other receivable balances.
• Manage credit control: applications, credit limits, payment terms and overdue accounts.
• Age accounts receivable and follow up on outstanding balances.
• Maintain relationships with corporate clients and support collection activities.
• Assist with month-end closing and financial reporting, and ensure compliance with policies, internal controls and audit requirements.
• Supervise and coach the Credit & Income team, allocate tasks and manage daily workflow.
• Identify control weaknesses and recommend corrective actions to Finance management.

Required profile

• Associate's or Bachelor's degree in Accounting, Finance, Hospitality Management or a related field.
• Minimum 5-8 years of hotel finance/accounting experience, including income audit, accounts receivable and/or credit control.
• At least 1-3 years of supervisory or team-lead experience preferred.
• Experience in a 5-star, luxury or upscale hotel preferred.
• Good command of written and spoken English; only candidates who can communicate in Turkish will be hired.

Required skills

• Proficiency in hotel PMS/POS systems; experience with Opera is an advantage.
• Advanced Microsoft Excel.
• Analytical, problem-solving and attention to detail.
• Communication, negotiation and relationship management.
• Ability to work under strict financial deadlines and manage multiple priorities.