Customer Care Representative - Turkish Market

About the role

Hempel is looking for a customer-focused and proactive Customer Care Representative for its international Customer Care team, based in Istanbul, Turkey. You will be the main point of contact for your customer portfolio, ensuring a smooth order-to-delivery experience and building strong customer relationships.

Key responsibilities

• Manage customer quotations and sales orders through the ERP system
• Coordinate product availability, production requirements and delivery schedules
• Communicate with Hempel sites and colleagues worldwide to support international order fulfilment
• Handle invoicing and maintain accurate customer records
• Respond promptly and professionally to customer inquiries and requests
• Manage returns, complaints and credit note processes when required
• Ensure compliance with procedures and keep accurate documentation and archives

Required profile

• Bachelor's degree
• Previous experience in customer service, customer care, order management or sales support
• Experience in an international, customer-oriented environment
• Turkish and English, written and spoken; knowledge of another European language is an advantage
• Knowledge of the paint, coatings or chemical industry is an advantage but not required

Required skills

• ERP systems (Microsoft Dynamics experience is an advantage)
• CRM systems
• Strong Microsoft Office skills
• Ability to prioritise and handle multiple tasks

What we offer

• A dynamic, international working environment
• Opportunities for learning, development and career growth
• Collaboration with colleagues across countries and cultures
• A flexible working model supporting work-life balance
• An attractive salary, compensation and benefits package