Customer Quality Engineer

About the role

Tirsan Kardan, part of the Tiryakiler Group of Companies, is looking for a Customer Quality Engineer. The role focuses on monitoring customer quality performance, managing corrective actions and supporting customer audits. The group operates production and assembly sites in Turkey, Russia, Italy and Egypt, and manages logistics warehouses in America, Germany and Italy.

Key responsibilities

• Monitor and report quality metrics.
• Lead corrective action studies for customer complaints, using root cause analysis methods such as 5W and Fishbone diagrams, and prepare corrective and preventive action reports.
• Check that Tirsan Kardan process controls are performed correctly and contribute to problem solving during continuous improvement activities.
• Keep track of customer requests and monitor customer quality performance data through customer portals.
• Take an active part in customer and certification audits and lead corrective actions.
• Update control plans in line with operation cards.
• Participate in FMEA studies as a team member.
• Prepare customer PPAP files for first samples and make portal entries when needed.

Required profile

• Graduate of a related engineering department, preferably Mechanical or Materials Engineering.
• 3 years of practical experience in quality.
• Automotive industry experience.
• Fluent English.
• Problem-solving attitude and very good communication skills.

Required skills

• Knowledge of ISO standards, specifically ISO 9001 and IATF 16949.
• Practical experience with problem-solving tools such as FMEA, 8D analysis, APQP and PPAP.
• Good command of MS Office programs.