Customer Quality Manager

About the role

Döhler Turkey is seeking a Customer Quality Manager for its Marmara Plant. You will be the primary quality liaison for assigned customers, ensuring their requirements are met and driving continuous improvement across the organization.

Key responsibilities

• Manage customer complaints and quality requests.
• Conduct root‑cause analyses and lead corrective and preventive actions (CAPA).
• Coordinate quality issue resolution with cross‑functional teams.
• Monitor customer quality KPIs and prepare regular reports.
• Support customer audits and implement follow‑up action plans.
• Ensure compliance with customer‑specific requirements and relevant standards.
• Analyze quality data to identify improvement opportunities.
• Drive continuous improvement initiatives.
• Serve as the main quality contact for assigned customers.
• Promote a strong customer and quality focus throughout the organization.

Required profile

• Bachelor's degree in Food Engineering.
• Minimum 5 years of quality experience in the food industry.
• Experience in customer quality and complaint management.
• Knowledge of FSSC 22000, BRCGS, IFS and ISO 9001 standards.
• Experience with 8D, CAPA and continuous improvement tools.
• Excellent verbal and written English skills.
• Good knowledge of MS Office and SAP.
• Preferably residing in or willing to relocate to Balıkesir.

Required skills

• FSSC 22000
• BRCGS
• IFS
• ISO 9001
• 8D problem‑solving
• CAPA methodology
• MS Office
• SAP