Customer Relations Responsible, Account Manager - Cloud Technologies

About the role

Kartaca develops cloud technology solutions and is looking for an Account Manager / Customer Relations Responsible to handle pre-sales and post-sales activities. The role acts as the single point of contact for clients, manages cloud projects end-to-end and coordinates the technical team.

Key responsibilities

• Analyze requests from potential customers and sales teams, define project scope and sub-scopes, and prepare meeting agendas for prospective clients
• Prepare technical presentations and success stories, organize technical demos and Proof of Concept activities
• Collaborate with the technical team on documentation, including effort analysis, architectural diagrams, Statements of Work and pricing studies
• Lead RFI, RFP and RFQ processes and manage project plans based on the team's weekly and monthly schedule
• Manage assigned cloud projects end-to-end, including resources, clients and time management, and prepare daily end-of-day progress reports
• Plan team activities in advance, coordinate with colleagues and track processes and projects
• Act as single point of contact for clients under support and maintenance agreements, handling requests according to contract SLAs
• Manage Jira and Confluence tickets, boards, spaces and projects, and keep daily feedback flowing with the Team Leader

Required profile

• Bachelor's degree in Engineering, Computer Science, Informatics, Information Technology or Management Information Systems
• Experience in pre-sales/post-sales and as client point of contact, with experience in business analysis preferred
• Fluent English (C1-C2) and fluent Turkish, able to deliver presentations in both languages
• Willingness to take part in training and certification courses on Cloud Technologies

Required skills

• IT project management, preferably with a focus on cloud technologies
• Tools such as Atlassian Jira, Confluence and Google Workspace
• Knowledge of IT infrastructure, virtualization, networking, databases, DevOps, CI/CD, cloud migration, data governance, security and AI is an advantage