Customer Service Representative – Turkey & Greece

About the role

Avery Dennison is looking for a Customer Service Representative for the Turkey and Greece region, serving as the main link between customers and internal teams. You will manage end-to-end customer interactions, resolve complex inquiries, coordinate with supply chain and logistics functions and drive client satisfaction and business growth within the Label and Packaging Materials Group. This is a hybrid position based at the Samandira-Sancaktepe facility in Istanbul.

Key responsibilities

• Serve as the main point of contact for customers in Turkey and Greece, handling inbound inquiries by email, phone, live chat and online presentations.
• Oversee end-to-end order processing and coordinate delivery schedules with Planning and Logistics teams.
• Research, troubleshoot and resolve complex complaints, order discrepancies and technical issues.
• Build relationships with key accounts and identify needs to cross-sell and upsell products and solutions.
• Make warm outbound calls to prospects and existing clients and track sales activity and customer data in the CRM.

Required profile

• At least 4 years of experience in an internal sales or customer service function, ideally in the manufacturing/production industry.
• University degree.
• Full fluency in Turkish and English; Greek is a plus.

Required skills

• Good command of MS Office programs.
• Creativity, innovation and an entrepreneurial spirit.

What we offer

• Private health insurance, life insurance and a yearly bonus.
• Bairam allowance, commuting support and lunch tickets (7,260 TRY per month).
• Employee assistance programme covering psychological, legal and financial support.
• Possibility of hybrid work, depending on the job.