Delivery Operations Performance Specialist

About the role

Hepsiburada, Turkey's largest e-commerce platform, is looking for a Delivery Operations Performance Specialist. The role focuses on monitoring and improving last-mile delivery performance, analysing delays and failures, and preparing performance reports for management.

Key responsibilities

• Monitor daily and weekly last-mile performance metrics.
• Analyse delivery delays, failed delivery attempts and return pickup issues.
• Prepare regular KPI reports and dashboards for management review.
• Support root cause analyses for courier service performance problems.
• Help track action plans and improvement initiatives with courier partners.
• Support volume allocation and redistribution analyses between courier services.
• Identify performance trends and highlight risk areas proactively.
• Document bugs, process gaps and operational findings clearly.
• Work with internal teams to improve reporting quality and process visibility.

Required profile

• Bachelor's degree in Engineering, Mathematics, Statistics, Economics, Business Administration or a related field.
• 1-2 years of experience in analytics, planning, logistics, operations or business analysis.
• Good analytical thinking and attention to detail.
• Eagerness to learn and improve processes.
• Good command of English.

Required skills

• Strong Excel skills.
• SQL knowledge is highly preferred.
• Comfort working with data, reports and performance metrics.
• Strong follow-up and communication skills.