Desktop Support Engineer – L1 (Istanbul)

About the role

We are hiring a L1 Desktop Support Engineer in Istanbul. The role involves managing hardware, software, and IT assets across multiple locations while working in a supportive, family‑like environment.

Key responsibilities

• Deliver first‑level technical support and resolve customer issues effectively.
• Maintain clear communication regarding issue status and resolution timelines.
• Work with third‑party vendors to resolve complex audio/visual system issues.
• Install, upgrade, and troubleshoot Windows operating systems, Microsoft Office, Cisco Jabber and other authorized applications.
• Provide basic support for macOS and Apple PC users.
• Install, upgrade, and troubleshoot printers and general computer hardware.
• Conduct routine preventative maintenance on computers, laptops, and printers.
• Perform remedial repairs on desktops, laptops, printers, and peripheral devices.
• Use diagnostic tools to resolve network connectivity and workstation performance issues.

Required profile

• Bachelor’s degree in Computer Science or related field, or equivalent experience.
• CompTIA A+ and Microsoft Certified Professional (MCP) certifications or higher.
• Minimum 18 months of hands‑on IT support experience.

Required skills

• Windows 7–10 operating systems.
• Microsoft Active Directory and Group Policy Objects.
• Microsoft Office 365.
• PC hardware installation, troubleshooting and repair.
• Enterprise antivirus solutions.
• Helpdesk ticketing systems.
• Mobile device management for iOS and Android.
• Enterprise encryption solutions.
• Windows PC/laptop management via Active Directory.

What we offer

• Supportive environment that encourages professional growth and continuous learning.
• Collaboration across diverse technologies.
• Competitive compensation.