E-Com Operations Jr. Specialist

About the role

The E-Commerce team manages end-to-end sales and operational processes across marketplaces, its website and retail channels. It is looking for a detail-oriented, solution-driven E-Com Operations Jr. Specialist to keep operations smooth across the entire order fulfillment journey, from order placement to delivery.

Key responsibilities

• Monitor daily order flows across marketplaces, the Shopify website and retail channels, and identify and fix errors in order, product and inventory integrations.
• Spot marketplace orders nearing shipping deadlines and alert the relevant teams so they can be dispatched on time.
• Act as the main contact for e-commerce shipping and logistics, coordinating with platforms, warehouses and carriers to resolve missing, incorrect or delayed deliveries.
• Manage returns, cancellations and exchanges.
• Watch inventory levels, request timely replenishment, and keep stock and prices consistent across all sales platforms.
• Track store metrics such as late shipment rates, cancellation rates and seller ratings, and prepare daily and weekly operational reports.
• Support commission, payment settlement and invoice reconciliation.
• Work with the Customer Experience team so marketplace customer inquiries are answered accurately and on time.

Required profile

• Bachelor's degree in a relevant field.
• At least 2 years of experience in e-commerce or marketplace operations.
• Good command of English.
• Experience with retail and quick-commerce channels such as Amazon Vendor, Getir or Yemeksepeti is a plus.
• Experience with e-commerce integration platforms such as Entegra is a plus.

Required skills

• Proficiency in seller panels of marketplaces such as Trendyol and Hepsiburada.
• Strong command of MS Office.
• Analytical thinking, problem-solving and planning skills, with good attention to detail.