E-Commerce Key Account Manager – Turkish Market

About the role

Drive and shape the growth of our e‑commerce business across key online customers in the Turkish market. You will take full commercial ownership of your accounts, leveraging strong e‑commerce fundamentals, data‑driven decision‑making, and impactful customer relationships.

Key responsibilities

• Full end‑to‑end ownership of assigned e‑commerce key accounts, including revenue, margin, forecasting, and promotional planning.
• Development and execution of customer‑specific e‑commerce strategies and annual joint business plans.
• Building and continuously optimizing e‑commerce fundamentals such as digital shelf excellence, product content & SEO, availability, search performance, and retail media activation.
• Planning, steering, and evaluating promotional calendars and investment strategies.
• Analyzing sell‑out data, market trends, and shopper insights to identify growth opportunities.
• Proactively tracking and managing key KPIs such as conversion rate, traffic, content score, and on‑shelf availability.
• Leveraging advanced e‑commerce tools and dashboards to monitor and optimize performance.

Required profile

• A degree in Business Administration, Marketing, Digital Business, or a related field.
• Minimum 8 years of professional experience, with at least 5 years in e‑commerce key account management or digital sales.
• Strong understanding of online customers, digital business models, and performance drivers.
• Highly analytical mindset with a passion for data‑driven decision‑making.
• Strong ownership, negotiation skills, and customer‑centric thinking.
• Curiosity and openness to explore and apply digital and AI tools in daily work.
• Excellent communication and collaboration skills in cross‑functional teams.
• Fluency in English.