Field Coach Trainer – Luxury Retail, Turkey

About the role

A recruitment partner of a prestigious luxury house founded in 1837 is looking for a Field Coach Trainer to strengthen retail excellence, improve the client experience and develop talent across the store network in Turkey. Working closely with store teams and Retail Leadership, the role turns business priorities into practical on-the-floor coaching.

Key responsibilities

• Coach and develop Client Advisors through regular store visits and on-the-floor observations.
• Strengthen luxury selling skills, client engagement and service excellence.
• Partner with Store Managers to improve team performance and leadership capabilities.
• Support sales objectives through targeted coaching and continuous development.
• Spend at least 80% of working time in stores.

Required profile

• 5 years of training and development experience within a luxury brand or luxury service industry.
• Retail leadership experience.
• Proven track record with an effective coaching approach.
• Fluent Turkish and English; a third language is a plus.
• Willingness to work evenings and weekends and to travel extensively within Turkey and internationally, with no travel restrictions.

Required skills

• Strong facilitation, communication and interpersonal skills.
• Ability to empower teams, hold oneself and others accountable and foster a learning environment.
• Confidence in taking initiative and interacting with all levels of employees.