Field Service Specialist – Istanbul

About the role

As a Field Service Specialist based in Istanbul, you will drive operational excellence and ensure high customer satisfaction across the technical service lifecycle. You will handle incident resolution, spare‑parts logistics, partner onboarding, and provide technical support to the sales team, safeguarding the brand reputation and supporting business growth.

Key responsibilities

• Execute daily field service and back‑office tasks, guaranteeing seamless operational support.
• Track, forecast, and plan replenishment of spare‑parts stock.
• Monitor service partner performance and produce actionable reports.
• Manage the full case lifecycle, from routing and assignment to escalation and resolution.
• Coordinate logistics for service visits and technical training activities.
• Provide technical expertise to the sales team to help close opportunities.
• Support regional service projects and ad‑hoc initiatives directed by Service Leadership.

Required profile

• Bachelor’s degree in Mechanical Engineering.
• Fluent in Turkish and English (verbal & written, B2+).
• 1–3 years of experience in Technical Service, Customer Success, or Technical Sales.
• Background in the building‑materials sector or related industry.
• Practical knowledge of plumbing or HVAC systems is a strong plus.

Required skills

• Proficiency with CRM systems.
• Advanced MS Office skills.
• Experience using technical diagnostic tools.
• Understanding of plumbing systems.
• Understanding of HVAC systems.