Field Service Specialist

About the role

As a Field Service Specialist based in Istanbul, you will be the driving force behind operational excellence and customer satisfaction for our technical service portfolio in Turkey. You will manage the full service lifecycle, from incident resolution and spare‑parts logistics to supporting sales opportunities and partner onboarding.

Key responsibilities

• Execute daily field service and back‑office tasks to ensure seamless operational support.
• Track, forecast, and plan replenishment of spare‑parts stock.
• Monitor service‑partner performance and produce actionable reports.
• Oversee the complete case lifecycle, including routing, assignment, escalation and resolution.
• Coordinate logistics for service visits and technical training activities.
• Provide technical expertise to the sales team to help close opportunities.
• Support regional service projects and ad‑hoc initiatives directed by Service Leadership.

Required profile

• Bachelor’s degree in Mechanical Engineering.
• Fluent in Turkish and English (minimum B2 level).
• 1–3 years of experience in technical service, customer success or technical sales.
• Background in the building‑materials sector or related industry.

Required skills

• Mechanical engineering knowledge.
• Practical expertise in plumbing systems.
• Practical expertise in HVAC systems.
• Proficiency with CRM tools.
• Advanced MS Office skills.
• Use of technical diagnostic tools.