Field Services Engineer

About the role

VOKSEL 3D is seeking an International Technical Service Engineer to join its global support network in Istanbul. You will manage the full technical lifecycle of advanced 3D printing systems, ensuring optimal performance and customer satisfaction.

Key responsibilities

• Perform on‑site installations, relocations, fault recoveries and preventive maintenance for SLS, SLM, DED, FDM and SBJ systems.
• Provide advanced remote and on‑site troubleshooting to maximize system uptime.
• Deliver operational and technical maintenance training to customers and create supporting educational materials.
• Assist pre‑sales activities with technical demos and collaborate with sales on spare‑parts quoting and order tracking.
• Maintain regular communication with headquarters, submitting detailed service reports and field feedback.

Required profile

• Bachelor’s degree in Mechanical, Electrical‑Electronics, Mechatronics or Manufacturing Engineering.
• Minimum 4 years of hands‑on technical field service experience, preferably in additive manufacturing.
• Excellent command of English; basic Mandarin is a plus.
• Willingness to travel domestically and internationally with high flexibility.

Required skills

• Hands‑on troubleshooting and repair of complex electromechanical and optical systems.
• Familiarity with 3D modeling and slicing software.
• Strong technical problem‑solving abilities.