Front Office Receptionist

About the role

Accor is looking for a full-time receptionist in Gaziantep to manage and run front office operations and deliver a high standard of guest service. The role covers reception processes, guest assistance and reservations.

Key responsibilities

• Manage and carry out front office operations and ensure reception processes are handled smoothly and efficiently.
• Welcome and assist guests, respond to their requests and complaints, and ensure a high level of guest satisfaction.
• Handle reservation procedures accurately and efficiently.
• Provide professional and courteous service in line with the hotel's service standards.

Required profile

• Bachelor's or associate degree in Tourism, Hotel Management or a related field.
• Previous experience in front office operations.
• Strong written and verbal communication skills in English.
• Flexibility to work in shifts.
• For male candidates, completion of military service is required.

Required skills

• Proficiency in MS Office applications and Opera PMS.
• Strong organizational and administrative coordination skills.
• Analytical mindset with strong attention to detail and strong problem-solving skills.
• Ability to work effectively as part of a team and respect guest privacy and confidentiality.