HR Business Partner - Customer Service

About the role

Hepsiburada, Turkey's largest e-commerce platform and the first Turkish company listed on NASDAQ, is looking for an HR Business Partner to act for its Customer Service department. The role partners closely with business leaders and employees, manages change and drives people strategy so the business can operate effectively.

Key responsibilities

• Provide HR solutions and manage change for the Customer Service account using generalist HR skills and business acumen.
• Run an end-to-end recruitment cycle, delivering a consistent flow of candidates and timely results for hiring managers.
• Map passive candidates in the industry to build talent pipelines.
• Own HR processes such as recruitment, talent management, performance management and employee engagement.
• Support workforce planning, organizational development and talent initiatives.
• Advise on organizational structure, recruitment and capability needs, and share insights on global talent trends.
• Work with leadership and employees to improve relationships, morale and engagement.
• Shape and drive people strategy with business and HR teams, identifying issues and opportunities and proposing solutions.

Required profile

• Bachelor's degree.
• Minimum 6-7 years of HR experience in a fast-paced, high-growth environment.
• Strong foundation in talent acquisition and proven headhunting experience in a corporate setting.
• Advanced proficiency in Russian; experience supporting Customer Service teams is a strong plus.
• Ability to coach and advise senior teams, and to work under pressure.
• Willingness to work at the Sancaktepe location.

Required skills

• Planning and project management.
• Advanced MS Office skills.
• Excellent reporting and analytical skills.