Industrial Engineering Specialist - Package Operations

About the role

UPS is looking for an Industrial Engineering Specialist to support Package Operations. The role covers productivity targets, operational audits, work measurement, data analysis and reporting, and works closely with Operations and other stakeholders to improve service quality, productivity and efficiency.

Key responsibilities

• Develop, maintain and monitor productivity targets for Package Operations in line with business strategy and operational priorities.
• Carry out operational audits on service standards, performance metrics, operating procedures, staffing models and productivity goals.
• Design and implement work measurement methodologies to optimise workforce planning, resource allocation, efficiency and cost performance.
• Analyse operational data and business trends to give actionable insights and recommendations.
• Deliver technical guidance, planning support and operational training so processes are executed consistently.
• Partner with Operations and cross-functional partners to identify and implement new technologies, procedures and process improvements.
• Support strategic initiatives and contribute Industrial Engineering expertise to organisational projects.
• Prepare and present operational reports, performance analyses and recommendations to management and stakeholders.

Required profile

• Bachelor's degree in Industrial Engineering or a related engineering discipline.
• 1-2 years of professional experience, preferably in Industrial Engineering, Operations, Process Improvement, Business Analytics or a related field; corporate internship experience also considered.
• Excellent written and spoken English, able to present analyses and business cases to stakeholders.
• Valid Class B driving licence with active driving experience and no travel restrictions; completion of military service obligations for male candidates.
• Ownership of responsibilities, proactive attitude, adaptability to a fast-paced environment and results-oriented mindset.

Required skills

• Advanced Microsoft Office, especially Excel and Access, with strong analytical and reporting capabilities.
• Sound understanding of financial analysis concepts and key business performance indicators.