IT Infrastructure and Operations Manager

About the role

Gurmen Group, a diversified business spanning fashion, manufacturing, agriculture and technology, is looking for an IT Infrastructure and Operations Manager. The role covers the full range of IT infrastructure systems, backup and disaster recovery, and the delivery of IT services to end users and business departments.

Key responsibilities

• Manage all IT infrastructure systems and all backup systems across the group.
• Oversee Disaster Recovery (DR) and Business Continuity Planning (BCP) processes.
• Plan and manage patch management and vulnerability management; manage IT asset and software license inventories.
• Oversee vendor and contract management.
• Take an active role in corporate projects and lead related projects in coordination with the team.
• Manage ISO 27001 implementation and compliance, and take part in or lead KVKK compliance projects.
• Ensure delivery of IT services to end users and business departments, including AD, SMTP, DHCP, IIS and server services.
• Maintain production, development and test environments.
• Analyze application issues (including in-house apps and Nebim V3 ERP) through Problem Management and coordinate troubleshooting with business units, third-level support and external vendors.
• Ensure Request, Incident, Problem and Change Management follow SLAs and OLAs.
• Research new technologies and drive their adoption within the organization.

Required profile

• Preferably a bachelor's degree in a relevant engineering discipline.
• Minimum 5 years of experience in similar positions, including team management.
• Experience with ERP systems, preferably Nebim V3.
• Knowledge of ITIL and ITSM, and of Windows and Linux.
• Planning, organizational and coordination skills, strong communication and stakeholder influence skills.
• No restrictions on domestic or international travel.

Required skills

• Virtualization and backup systems; Microsoft Office 365 and Microsoft Azure.
• Active Directory, DHCP, DNS, IIS, File Server, Group Policy.
• WAN, LAN, VLAN, WLAN, VPN, routing and switching.
• Firewall management, IPS, SIEM, DLP, email security, antivirus, penetration testing and vulnerability management.
• ISO 27001 ISMS and Turkish Personal Data Protection Law (KVKK).