IT Operations Associate

About the role

The IT Operations Associate supports the delivery of reliable IT services for WFP in Gaziantep, ensuring technology runs effectively to enable humanitarian operations.

Key responsibilities

• Carry out system and hardware maintenance, including network monitoring and system protection.
• Monitor technology reliability, analyse user needs and produce reports to recommend IT solutions.
• Resolve user queries independently and provide technical training to end‑users.
• Guide junior staff, draft end‑user and technical documentation, and support new application implementation.
• Coordinate installation and maintenance of telecommunications equipment and ensure compliance with SOPs.
• Lead a small IT team to meet objectives and follow emergency response procedures.

Required profile

• Minimum six (6) years of relevant IT experience, including hardware installation, configuration and testing.
• Proven ability to analyse IT service management results and develop improvement recommendations.
• Field‑level experience supporting IT and telecommunications systems in emergency environments.
• Secondary school education plus a post‑secondary certificate in a related functional area.
• Fluency in English (level C) for oral and written communication.

Required skills

• System maintenance
• Hardware installation and configuration
• Network monitoring
• Telecommunications equipment support