IT/OT Support Specialist – Onsite, Kurtköy

About the role

D-ploy is seeking an experienced IT/OT Support Specialist to provide onsite field service in Kurtköy. You will work closely with global IT teams, ensuring the reliability of thin clients, industrial controllers, and lab equipment while supporting automation systems.

Key responsibilities

• Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and laboratory equipment.
• Troubleshoot and maintain PLC, SCADA, and OT network infrastructures.
• Perform software upgrades, patching, and backups in lab/OT environments.
• Handle incident, problem, and change management using ITIL processes and ServiceNow/Remedy.
• Participate in disaster recovery and business continuity planning.

Required profile

• Bachelor's degree in IT, Engineering or related field.
• 5+ years of IT/OT support experience in regulated environments.
• Fluency in Turkish and English (written and spoken).
• Available for 24/7 on‑call rotation and onsite work.
• Criminal record check not older than 3 months.

Required skills

• PLC and SCADA systems.
• OT networking (VLAN, Firewall, Routing).
• ITIL process knowledge; ServiceNow or Remedy ticketing.
• Database troubleshooting – MSSQL.
• Networking fundamentals and industrial IT systems.

What we offer

• Flexible working conditions and a variety of projects.
• Vouchers for birthdays, weddings, and newborns.
• Referral program and office refreshments.
• Professional development and international work environment.