Junior Field Service Engineer - Cargo Vehicle Inspection Systems

About the role

Rapiscan, a company of OSI Systems, Inc., is looking for a motivated Junior Field Service Engineer to join its team in Ankara, Turkey. You will support Rapiscan's Cargo Vehicle Inspection (CVI) systems across the country, providing hands-on maintenance, troubleshooting, repairs and customer support.

Key responsibilities

• Perform preventative maintenance, inspections, repairs and fault diagnosis on CVI systems.
• Serve as the local technical point of contact for customers throughout Turkey.
• Troubleshoot and carry out corrective maintenance on mechanical, electrical, hydraulic and IT-related systems.
• Support the maintenance and servicing of Mercedes-based inspection vehicles.
• Coordinate and perform scheduled maintenance on deployed cargo inspection systems.
• Provide technical support and respond to customer service requests remotely and on site.
• Complete service reports and technical documentation accurately.
• Maintain company-issued tools, equipment, vehicles and spare parts.
• Build positive customer relationships and follow health, safety and operational requirements.

Required profile

• BTEC, City & Guilds, HNC or equivalent engineering qualification.
• Experience supporting complex technical equipment involving mechanical, electrical, hydraulic, PLC, engine, generator or networking technologies.
• Strong diagnostic and troubleshooting skills, and ability to work independently with minimal supervision.
• Excellent verbal and written communication skills.
• Willingness to travel throughout Turkey.

Required skills

• Knowledge of hydraulic, electrical, electromechanical or industrial systems.
• Understanding of IT networking technologies; CCNP or similar is beneficial.
• Experience with PLC-controlled systems, HV systems, radar or integrated technology solutions is an advantage.