Logistics Operations Manager - Warehouse

About the role

Arvato, a service provider in e-commerce and supply chain management and a wholly owned subsidiary of Bertelsmann, is looking for an Operations Logistics Manager to be responsible for its warehouse operations. The role covers inbound, outbound, return, product care and customer experience processes, and is based on the Anatolian side of Istanbul-Kocaeli.

Key responsibilities

• Plan inbound, outbound, return, product care and customer experience processes
• Track and achieve capacity targets
• Manage and develop the inbound, outbound, return, product care and customer experience teams
• Follow up with the customer on the transfer of production capacities in daily and weekly meetings
• Track and plan the production budget
• Track and achieve productivity targets
• Monitor the income and expenditure balances of the projects under responsibility

Required profile

• Minimum bachelor's degree in a related field
• At least 5 years of experience in warehouse operations, preferably in e-commerce
• Experience managing returns, product care and customer experience, preferably in textile e-commerce
• Field force management experience
• Willingness to live in the Anatolian side of Istanbul-Kocaeli

Required skills

• Advanced written and spoken English
• Good interpersonal and communication skills and strong problem-solving ability
• Ability to work in a dynamic, fast-paced environment
• Very good knowledge of MS Office applications

What we offer

• A global work environment with exposure to international projects and teams
• Opportunities for professional growth, learning and career development
• A collaborative and supportive team culture
• The chance to be part of Bertelsmann SE & Co. KGaA