Operation Manager – Bulgarian Speaker
VFS Global · Ankara
Job description
About the role
VFS Global is seeking an Operation Deputy Manager who is fluent in Bulgarian and English to lead its Visa Application Centre in Ankara. The role involves overall responsibility for the unit’s profitability, compliance, and service delivery.
Key responsibilities
- Drive unit profitability and achieve EBIT targets set by the region.
- Develop and maintain relationships with consulate officials and ensure SLA compliance.
- Mentor teams, enforce SOPs, and manage ISO compliance.
- Implement process enhancements to boost quality, efficiency, and cost‑effectiveness.
- Control unit expenses, manage resources, and oversee security (physical & data).
Required profile
- Minimum bachelor’s degree or equivalent.
- At least 5 years of experience in travel, tourism, or service industry, with team and process management.
- Fluent in Bulgarian and English; basic Turkish required.
- Preferably residing in Ankara and familiar with local market operations.
Required skills
- Proficiency in MS Office.
- Ability to handle customer queries and complaints effectively.
- Strong adaptability and problem‑solving mindset.
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Published 6 saat önce
Expires 1 ay sonra
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VFS Global
Ankara