OTC & Logistics Operations Specialist

About the role

The OTC & Logistics Operations Specialist ensures smooth end‑to‑end order‑to‑cash and logistics processes, linking sales, finance, warehouse and external logistics partners. The role focuses on accurate order handling, invoicing, inventory visibility and high customer satisfaction.

Key responsibilities

• Process customer orders from entry to delivery, guaranteeing timely execution.
• Monitor inventory levels, manage backorders, split shipments and product allocation.
• Create and maintain customer master data in SAP.
• Handle pricing updates, order amendments, cancellations and related system transactions.
• Generate sales invoices via SAP and e‑transformation platforms, ensuring compliance with e‑Invoice and e‑Archive regulations.
• Identify and resolve system integration issues affecting invoicing and operations.
• Coordinate daily shipments with warehouses, carriers and logistics service providers.
• Manage urgent deliveries, transportation escalations and alternative logistics solutions.
• Oversee return processes and facilitate coordination between internal and external stakeholders.
• Maintain inventory accuracy through continuous monitoring and reconciliation.
• Prepare operational reports on order fulfillment, invoicing performance, delivery KPIs and process improvements.
• Collaborate with sales, finance, accounting, warehouse and global teams to ensure seamless business operations.
• Drive continuous improvement initiatives to enhance customer experience and operational efficiency.

Required profile

• Bachelor’s degree in Business Administration, Economics, Engineering, Logistics, Supply Chain Management or a related field.
• Minimum of 3 years’ experience in Order‑to‑Cash, Customer Service, Logistics Operations or Supply Chain functions.
• Hands‑on experience with SAP ERP systems.
• Familiarity with invoicing processes, e‑Invoice and e‑Archive applications is preferred.
• Strong analytical and problem‑solving abilities with high attention to detail.
• Ability to manage multiple priorities in a fast‑paced operational environment.
• Excellent communication and coordination skills with internal and external stakeholders.
• Advanced proficiency in Microsoft Office, especially Excel.
• Good command of written and spoken English.
• Self‑motivated, able to work independently and drive operational excellence.

Required skills

• SAP ERP
• Microsoft Excel
• e‑Invoice applications
• e‑Archive applications
• Microsoft Office suite