Patient Coordinator (German & English Speaking)

About the role

Antalya Dental ART is seeking a proactive, client‑focused Patient Coordinator to act as the main bridge between the clinic and its international patients. The role involves managing the entire patient journey from the first consultation through post‑treatment care, ensuring high‑touch service and clear communication.

Key responsibilities

• Serve as the dedicated point of contact for international patients, providing warm welcomes and continuous support throughout their clinic visits.
• Provide accurate verbal translation and liaison support between dental specialists and patients during consultations and treatment briefings.
• Communicate treatment plans, schedules, and clinical procedures in fluent German.
• Coordinate patient schedules, appointment bookings, and follow‑up communication via phone, email, and messaging platforms.
• Manage front‑desk coordination, administrative check‑ins, and accurate record‑keeping.
• Collaborate closely with clinical and medical tourism sales teams to ensure a frictionless patient journey.

Required profile

• Native or fluent German (C1/C2) and professional proficiency in English (minimum B2).
• Bachelor’s degree in Translation & Interpreting, German/English Language & Literature, or related field, or equivalent certified language proficiency.
• Experience in patient coordination, medical translation, guest relations, or dental/healthcare front‑office operations.
• Strong interpersonal skills, cross‑cultural empathy, meticulous attention to detail, and ability to multitask in a dynamic environment.

Required skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with clinic scheduling systems.