Payment Specialist (Senior)

About the role

FunnelFox is a growth solution for subscription apps, offering AI-built funnels, analytics, A/B testing and its own payments infrastructure. Its Solutions team helps subscription apps set up payment providers, launch web funnels and solve billing issues. FunnelFox is hiring a senior payments expert for a client-facing role: you will analyse client payment data after launch, find hidden opportunities and help clients earn more from every payment, while shaping how the team works with payments through audits, playbooks and training.

Key responsibilities

• Run payment audits for clients, breaking down approval, fraud and dispute rates by provider, country, BIN, payment method and paywall version, and turn findings into clear recommendations followed through until the change is live.
• Proactively review new clients' payments in the first weeks after launch and spot problems early.
• Help clients choose and set up the right payment providers, orchestration and local payment methods, and keep fraud and chargebacks under control.
• Train Solutions and Customer Success, consult on complex cases, and write playbooks, guides and best practices; automate recurring checks and reports.
• Pitch in on client onboarding, provider integrations and billing investigations.

Required profile

• 3-5 years of hands-on payments experience in a product company with subscriptions (mobile apps, web2app, SaaS or digital products); medium-to-large companies a plus.
• Experience with several payment providers or a payment orchestrator, including launching new providers and local payment methods.
• Deep understanding of what drives card approval rates: 3DS, anti-fraud, chargebacks and provider risk policies, and how to stay compliant while handling account restrictions.
• Strong spoken and written English.

Required skills

• Strong analytics: able to break problems down into numbers and show the revenue impact of your work.
• Hands-on data skills: working with raw data such as SQL over transaction logs and provider exports, and working through Data Engineering and BA to get the right data.
• An AI-native way of working: using LLMs and agents daily for SQL, analysis and writing, and checking their output against the data.
• A preference for automation over manual work, and a technical mindset for APIs, webhooks, logs and integrations.
• Confidence in client-facing work: leading calls, explaining complex payment topics simply and getting clients to act on advice.

What we offer

• Flexible remote work with a schedule that fits your life; the core team is in Europe and candidates worldwide are welcomed via Deel.
• High ownership and real impact, with a fast-moving startup environment and direct communication.
• A monthly budget for personal and professional priorities, including language learning, professional development, mental health support, sports or health insurance.