Product Marketing Manager - Airport Hospitality

About the role

A leading global operator in non-aeronautical airport services, present in 42 airports across 20 countries and managing 89 lounges, is looking for a Product Marketing Manager. The role covers the development, performance and management of airport hospitality products and services such as lounges, Fast Track, Meet & Greet and ancillary offerings, turning guest needs and commercial insights into product propositions, service standards, pricing recommendations and improved guest experience.

Key responsibilities

• Manage the lifecycle, development and continuous improvement of airport hospitality products, including lounges, Fast Track, Meet & Greet and ancillary services.
• Translate guest insights, market trends and operational needs into differentiated product propositions, service standards and enhanced guest journeys.
• Develop product roadmaps and improvement plans based on customer feedback, market research, benchmarking and performance data.
• Build business cases and evaluate pricing, packaging, unit economics and commercial opportunities with Finance and Commercial teams.
• Monitor key product KPIs such as revenue, utilisation, conversion, profitability and guest satisfaction, and drive performance improvements.
• Identify opportunities for new services, bundles, upselling and ancillary revenue.
• Lead product readiness for launches and enhancements, aligning service specifications, pricing, training, operations and guest experience.
• Collaborate with Operations, Commercial, Sales, F&B, Finance, Brand, Digital, Marketing and airport teams, and coordinate suppliers and partners in line with brand, quality, contractual and airport requirements.
• Lead and support product team members, embedding sustainability and ESG considerations.

Required profile

• Bachelor's degree.
• 7 years of experience overall, at least 5 in a similar area.
• Experience in the hospitality or travel sector is a plus.
• Proven experience leading product launches from concept and feasibility through rollout and post-launch review.
• Ability to work in a fast-paced, multicultural environment.
• Advanced written and spoken English.

Required skills

• Hands-on experience in budgeting, rolling forecasts, pricing, financial modelling and business case development.
• MS Office applications.
• ERP applications, preferably Oracle.

What we offer

• Professional growth in a multinational setting with access to learning platforms.
• Hybrid work model combining office and remote work.
• Performance-based bonus system.
• Private health insurance.
• Meal and transportation allowances.
• Additional paid leave for birthdays and special occasions.