Product Support Specialist

About the role

The Product Support Specialist acts as a bridge between Product, Tech, Customer Success and Sales teams, helping resolve product‑related questions and issues while keeping product knowledge current. This position offers the chance to grow into a product‑focused role.

Key responsibilities

• Manage and follow up on product‑related tickets, ensuring proper understanding, resolution or escalation.
• Support Customer Success and Sales with product and technical inquiries.
• Stay up‑to‑date with new features and changes, taking ownership when team members are unavailable.
• Investigate recurring issues and suggest improvements for documentation, training or the product itself.
• Assist with product trainings and help improve internal product knowledge.
• Collaborate with global teams on product topics and provide local feedback.

Required profile

• Fluent English (written and spoken).
• 1–2 years of professional experience in product support, customer support, technical support, operations, SaaS or a similar environment.
• Strong communication skills with the ability to explain technical topics clearly.
• Comfortable working with tickets, support tools and multiple stakeholders.
• Genuine interest in digital products and technology.
• Proactive, self‑motivated, independent and results‑oriented.

Required skills

• Experience with Jira.
• Experience with Salesforce.
• Experience with Zendesk or similar support platforms.